I have a daily email that has been coming to me for years now and it contains the following few words, adapted from a Tom Peters article on how to stay positive and keep moving forwards when things get tough in times of recession or unemployment:

• Choose your attitude – consciously positive and enthusiastic
• Take the lead
• Listen intently
• Learn something new
• Help someone
• Arrive early/leave late
• Eye contact

I use a service called Nudgemail to get the message sent to my inbox every day and it has been a great way to keep this handy list front of mind when things don’t always go to plan. Can highly recommend doing the same thing with your own few words or phrases that keep you on track.